Frequently Asked Questions

FAQ - Purrfetti Gifts

WHICH PAYMENT METHODS DO YOU ACCEPT?

At Purrfetti Gifts you can checkout using all types of credit and debit cards, or using the PayPal Express Checkout option. We do not accept direct bank transfers or cash on delivery.

HOW SECURE IS MY ONLINE ORDER?

When you purchase online with your credit card, all your information is entered into an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorized and approved. Your credit card information is not stored on our servers.

WHEN WILL MY ORDER BE PROCESSED?

All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and selling seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days of the order date and shipped the day after processing.

HOW CAN I TRACK MY ORDER?

We will email you tracking information as soon as your order has shipped. You will usually receive your tracking number the day after your order ships.